We want you to be satisfied with your purchase. However, because our merchandise is produced on-demand, returns and refunds are only available for specific situations, as outlined below.
1. Returns
We only accept returns for the following reasons:
- The item you received is defective, damaged, or incorrect.
- We do not accept returns for buyer’s remorse or if you simply change your mind after placing the order. Since our products are made to order, all sales are final unless they meet the return criteria stated above.
2. How to Request a Return
To request a return, please follow these steps:
- Contact us within 7 days of receiving your order.
- Provide photos and a description of the issue (damaged, defective, or incorrect item).
- Once we verify the issue, we will arrange for a refund or replacement at no additional cost to you.
3. Refunds
If your return request is approved, we will issue a refund to your original method of payment. Refunds are processed within 5-10 business days.
Please note:
- Refunds are only issued for items that meet our return criteria (defective, damaged, or incorrect products).
- Original shipping costs are non-refundable.
4. Exchanges
We do not offer direct exchanges. If you receive a defective or incorrect item, we will replace it after verifying the issue.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is the wrong product, please contact us at [Your Contact Email] within 7 days of receiving your order. We will cover the costs for a replacement or a refund.
6. Non-Returnable Items
- Personalized or custom-made products cannot be returned unless they are defective or incorrect.
- Final sale or clearance items are also non-returnable.
7. Cancellations
Orders are processed quickly after being placed. If you wish to cancel, please contact us at [Your Contact Email] as soon as possible. Once the order has been processed or shipped, cancellations are no longer possible.
8. Contact Us
For any questions or concerns regarding this Refund and Returns Policy, please contact.